"Explore Without Limits - Premium Gear for Extraordinary Journeys"

Returns & Refunds

📦 Returns & Refund Policy

We want you to love your gear — but if something's not quite right, we’re here to make it right.

⏱️ 30-Day Refund Policy

We offer a 30-day refund policy, which means you have 30 days after receiving your item to request a refund.

Before submitting a request, please read the guidelines on this page to ensure you're eligible.

To begin the refund process, contact us at
📧 info@theruggedyuppie.com
If your refund is approved, we’ll process it within 2–4 business days.

❌ Cancellations & Modifications

We process orders quickly, so changes aren’t usually possible once an order is placed.
If you need to cancel or modify your order, please reach out to us immediately at
📧 info@theruggedyuppie.com
We’ll do our best to accommodate your request.

📸 Damaged Items

Accidents can happen during transit. If your item arrives damaged:

  • Contact us within 48 hours of delivery

  • Email a photo of the damaged item and your order number to
    📧 info@theruggedyuppie.com

No need to return the item. We’ll resolve the issue promptly.

⚠️ Note: We are not responsible for damage caused by product misuse.

🚫 Non-Refundable Items

The following items cannot be refunded:

  • Gift Cards

📦 Returns

Due to ongoing postal delays and public health considerations, we are not currently accepting physical returns.

💰 Refunds

To qualify for a refund:

We do not issue refunds for:

  • Product misuse

  • Orders with an incorrect or incomplete shipping address

🕓 Late or Missing Refunds

If it’s been more than 10 days since your refund was approved:

  1. Contact your bank or card issuer — processing times may vary.

  2. If issues persist, email us at
    📧 info@theruggedyuppie.com

🚚 Wrong Address Disclaimer

We are not responsible for lost packages due to an incorrect or incomplete shipping address provided at checkout.

If your package is returned to us:

  • We’ll offer to reship it (you cover shipping costs)

If you have any further questions, we’re here to help:
📧 info@theruggedyuppie.com